Santa’s Grotto Terms & Conditions

The Virtual Reality Sleigh Ride

We do not recommend the Virtual Reality Sleigh Ride for under 5 years old, however, parental judgment will be taken into consideration should they wish a younger child to ride.

Children must be supervised throughout the experience. Unfortunately, we cannot change session times and cannot provide refunds for sessions missed.

If you are late for your allocated time or cannot make your session for any reason, unfortunately, we cannot offer a refund.

Child rates apply to Children aged 0-16 years.

Children who do not wish to receive a present can have free entry to the grotto if they are part of a group who have purchased at least 1 ticket, however, if you wish to receive a present from Father Christmas you must purchase a child’s ticket.
This will not apply to the Virtual Reality ride.

Children 13 years or under must be accompanied and supervised by a person of 16 years or over.

Late arrivals to timed grotto bookings, may be refused entry.

Tickets can only be purchased online via our website

Alton Garden Centre operates a policy of no refunds or cancellations, except for extenuating circumstances and with management approval.

Tickets are non-transferable. Any unlawful reselling (or attempting to do so) is prohibited and may result in the cancellation of the ticket without any refund or compensation and or the ticket holder being refused entry or removed from the grotto.

Alton Garden Centre may request to see further identification at the point of entry.

Alton Garden Centre reserves the right to refuse entry or participation.