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Santa’s Grotto

Alton Garden Centre's
Santa's Grotto 2023

🎄 Step into a Winter Wonderland! 🎄

This festive season, Alton Garden Centre invites you and your family to a magical Santa’s Grotto Experience that you’ll cherish forever!

Our enchanted setting will transport you straight to the forest of Lapland, where magnificent Christmas trees covered in twinkling fairy lights and the joyful sounds of Christmas carols set the stage for an unforgettable holiday adventure.

🎅 Meet Santa Himself! 🎅

Our jolly Santa is eager to meet all the good boys and girls and hear their Christmas wishes. Every child will receive a special keepsake gift to remember this magical day.

📸 Capture the Memories 📸

Don’t forget to bring your camera! You’ll want to capture every smile and every twinkling eye. Our Grotto is the perfect backdrop for your family’s holiday photo.

🍪 Treats & Delights 🍪

Indulge in some of our delicious hot cocoa and cookies. Make sure to visit our Christmas Display area in the garden centre while you wait to browse our selection of unique holiday gifts, ornaments, and festive décor.

🎟 Tickets & Timing 🎟

Tickets are limited and sell out quickly, so reserve your spot today! Our Grotto experience lasts approximately 15 minutes, but the memories will last a lifetime.

Unwrap the magic this Christmas season with Alton Garden Centre’s Santa’s Grotto Experience. We can’t wait to be a part of your family’s Christmas tradition!

See you at the Christmas Enchanted Forest! 🌟

Important Booking Information:

All Children (0- 16 Years) : £15

Adults: Free (Max of 4 Adults Per booking)

Maximum of 6 child tickets per slot. Adults are not required to book.

Click Here to Book Now


Where Can I Purchase Tickets?

Tickets are available to purchase on our website and must be booked via our online booking platform Tickets are non-refundable and non-transferable. You can also press the large button on the top of the page labelled “Click Here to Book Santa”.


Do I have to Pay for a New Born?

No, but they must be with a paying sibling. If they do not have a sibling a ticket must be purchased for the Child. 


When Should I Arrive?

We advise 5 minutes prior to your booking time – the car park could be busy do allow plenty of time.


How Do I Receive My Tickets?

No tickets are issued an email will be sent containing your order number. Make sure to have a copy of the email with you on your device just in case.


Can I Just Turn Up?

We strongly advise that you book however during off-peak times there could be availability.


Where is the Entrance?

The entrance is by the side of our Hard Landscaping department halfway down the car park It will be signposted.


What Gifts Are Provided?

Alton Garden Centre will provide an age-appropriate gift for each child together with a Christmas tree. The grotto gift is non-transferable and cannot be exchanged for cash or otherwise. If the gift is damaged, please let us know within 24 hours and we will provide a replacement.


Is the Grotto wheelchair-friendly?

Yes, the Grotto is wheelchair friendly.


How many Adults Can come along on the booking?

We are only allowing a maximum of 4 x adults per booking. This is because the grotto can fill up very quickly if there are too many adults and keeps the experience pleasant for everyone.


Terms & Conditions

Children must be supervised throughout the experience. Unfortunately, we cannot change session times and cannot provide refunds for sessions missed.

If you are late for your allocated time or cannot make your session for any reason, unfortunately, we cannot offer a refund.

Child rates apply to Children aged 0-16 years.

Children who do not wish to receive a present can have free entry to the grotto if they are part of a group who have purchased at least 1 ticket, however, if you wish to receive a present from Father Christmas you must purchase a child’s ticket.

Children 13 years or under must be accompanied and supervised by a person of 16 years or over.

Late arrivals to timed grotto bookings, may be refused entry.

Tickets can only be purchased online via our website

Alton Garden Centre operates a policy of no refunds or cancellations, except for extenuating circumstances and with management approval.

Tickets are non-transferable. Any unlawful reselling (or attempting to do so) is prohibited and may result in the cancellation of the ticket without any refund or compensation and or the ticket holder being refused entry or removed from the grotto.

Alton Garden Centre may request to see further identification at the point of entry.

Alton Garden Centre reserves the right to refuse entry or participation.

© 2019 Alton Garden Centre Ltd
Company Number 09340714 VAT Number GB 250-2651-92
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