Q. Do I receive a ticket in the post?
A. No, we do not send out any physical tickets. Your email confirmation will allow you entry into our grotto. Usually, just a name and address allows us to verify your booking. However, keep a copy of your email to hand just in case.
Q. Do I need to queue when my time slot is booked?
A. At the Peak times, yes, but the timeslot you are allocated will normally be through the Grotto within 30minutes.
Q. Does my child /children go into Santa with other children?
A. No, Santa only sees one family at a time.
Q. How many adults can go into see Santa with the Child/Children?
A. A maximum of 4 adults per child.
Q. Do you take photos?
A. No, we don’t take official photos for you but you may take as many as you like and the Elf’s are always on hand to take a family group photo.
Q. Can I cancel my booking for the Grotto?
A. Unfortunately, we cannot offer refunds and the tickets are non-transferable.
Q. What happens if I miss my slot?
A. Your time slot lasts for 30 minutes but if you are a little late we will endeavour to slot you in later in the day.
Q. My child/children are not comfortable queuing for a long time?
A. To avoid queuing it would be better to book during a weekday Preferably November or the first week of December.
Q. Do you need to book?
A. All of our Grotto tickets are booked online, this enables us to monitor the traffic and keeps it running smoothly we would advise not to come without pre-booking first.
Q. What do I need to bring with me?
A. Check your email confirmation from us which will have an order number on just make a note of it you do not need to print anything. We may check your address to confirm the order.
If you do not receive an email from us do please call us beforehand to avoid unnecessary delays.